Privacy Policy

1. Introduction

This Privacy Policy explains how Chaty ("we", "us", "our") collects, uses, stores, and protects information when you use our AI sales agent platform for WhatsApp and Messenger.

2. Information We Collect

• Account info: name, email, business details when you sign up.
• Messaging data: customer messages and AI replies routed through your connected WhatsApp / Messenger channels.
• Usage data: log data, device info, and analytics to improve the service.
• Payment data: handled by our payment processors; we don't store card details.

3. How We Use Your Data

• To operate the AI auto-reply and assistant features.
• To provide analytics, dashboards, and message limits per your plan.
• To send service notifications and respond to support requests.
• To improve, secure, and develop new features.

4. Sharing

We do not sell your data. We share data only with service providers required to run the platform (hosting, AI inference, payment processing) under strict confidentiality, or when required by law.

5. Data Retention

Messaging and account data are retained for the duration of your active subscription and for a reasonable period afterward to comply with legal and operational requirements. You may request deletion at any time.

6. Security

We use industry-standard safeguards including encryption in transit, access controls, and audit logging. No system is 100% secure — please use strong passwords and keep credentials private.

7. Your Rights

You may access, correct, export, or delete your personal data by contacting us. Depending on your jurisdiction, additional rights under GDPR / CCPA may apply.

8. Contact

For any privacy questions, email support@loomlybot.com or call/WhatsApp +880 1402-510148.